• The delegate agrees on signing the order to pay the organiser (PSP) in full on receipt of invoice. Where the delegate does not sign the booking form, the person signing shall procure that the delegate is bound by these terms. Payment must be made 7 days from receipt of invoice.

• Where a purchase order is required for payment, this must be received within 7 days of booking.

• In the event of delegate cancelling, PSP will charge 50% of delegate fee if cancelled up to 30 working days prior to the event. Cancellations received 29 days or less to the event will be charged at 100%.

• Cancellations must be received in writing and sent by post or email to Ann Reeves (areeves@pspltd.org)

• Substitute delegates will be accepted at no extra charge up to 2 working days prior to the event.

• The registration fee includes all conference documentation. The fee does not include accommodation or travel arrangements.

• PSP reserves the right to alter the programme and cancel the event in case of insufficient bookings. In the latter case, all delegates will be advised immediately and fees for the day affected refunded in full. Please note that the organisers cannot be held responsible for any travel or accommodation charges.

• The organisers accept no liability for injuries / losses of whatever nature incurred by delegates, exhibitors, or speakers nor for loss of or damage to their luggage and/or personal belongings.

• In the event of any speaker being unable to attend the conference for any reason, the organisers (PSP) will endeavour to find a substitute of similar standing.

• Each client is required to provide the correct information for their delegate to PSP.

• Each client is required to provide work session choices for their delegate by the dates given by email requests, failure to do this may result in disappointment as sessions fill quickly.

• Notification of any special dietary requirements must be received a minimum of 10 working days prior to the event. Please note that there may be an extra charge for some dietary requirements.

• All stands must be erected at the specified time allocated by PSP and must remain in position until the appointed dismantling time set by PSP.

• In the case of cancellation of the event due to lack of support, all monies paid to PSP will be refunded. PSP shall not be liable for any other costs, expenses or damages incurred by the exhibitor or any third party.

• PSP will not be held liable for any damages or loss to exhibitors belongings or equipment.

• Each exhibitor is responsible for providing and erecting their own stand and any equipment that they may require for the event.

• The client has the right to cancel within 7 days of signing the order with no penalties. In the event of an exhibitor cancelling their order after 7 days PSP will charge 50% of total order amount as cancellation fee up to 45 working days prior to the event. Cancellations received 44 working days or less to the event will be charged at 100% of order amount.

• Cancellations must be made in writing and sent by post or email for the attention of Georgia Richardson (grichardson@pspltd.org)

• Exhibitors are responsible for their own accommodation bills which should be settled with the hotel. Cancellation of accommodation will be subject to the policy of each individual hotel.

• Where a Purchase Order is required for payment, this must be received within 7 days of booking.

• Advertisements are subject to our advertising standards Terms & Conditions.

• No Exhibitor or agent of the Exhibitor will be allowed on the site until payment has been received in full.

• If payment becomes overdue, PSP reserve the right to make surcharges at a rate of up to 5% per month.

• The Exhibitors and their contractors must comply with current Health & safety legislation.

• The sharing of space, except with PSP’s written permission is not permitted.

Specified deadlines (for adverts etc.) must be adhered to in order for us to ensure a smooth running event. Failure to meet these deadlines may mean you incur 1: Loss of your scheduled goods or services; or 2: Additional penalty charges for post-deadline delivery of the scheduled goods or services.