Performance Management In The Public Sector 2008
Realising The Benefits
Agenda
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P1: Plenary 1
Running time: 09:30 - 11:00
Speakers- 09:30 : Bernard Marr - Chief Executive & Director of Research : The Advanced Performance Institute
Bernard Marr, chief executive & director of research at the Advanced Performance Institute (API), is a globally recognised authority & best-selling author on performance management. In this capacity he regularly advises leading companies, public sector organizations & governments across the world, which makes him an acclaimed keynote speaker, researcher, consultant & teacher. Bernard Marr is acknowledged by the CEO Journal as one of today’s leading business brains. Previously, he held influential positions at the University of Cambridge & at Cranfield School of Management. He has produced a number of influential books (including ‘Strategic Performance Management' ISBN-13: 978-0750663922) & over 200 reports, studies & articles on performance management related topics. Bernard Marr can be contacted via e-mail at bernard.marr@ap-institute.com.
- 09:50 : Nick Sloan - Director, Performance Measurement: : National Audit Office
Nick Sloan’s work in the National Audit Office (NAO) has covered a variety of topics including trade & industry, health & human resources. He has been VFM Technical Director for the NAO & then Director for Defence covering successively procurement & non-procurement issues. He is currently the Director with responsibility for performance measurement & validation issues, & is Practice Leader of the NAO’s performance measurement network. He also directs the NAO’s VFM audit of DfID (Department for International Development). He has a first degree in Physics, & a Masters degree in the Evaluation of Public Services. He is a Chartered Public Finance Accountant. He was the project director for NAO Reports on ‘Measuring the Performance of Government Departments’, ‘Joint Targets’ & on performance measurement arrangements at DfID. He is in charge of NAO validation of data systems underlying Public Service Agreement performance targets, works on measurement aspects of efficiency monitoring, & is currently looking at the use of performance information to help improve performance. He represents the NAO on Government & other multi-agency performance measurement working groups, & participated in the external challenge parts of the recent CSR.
- 10:05 : Ian Hickman - Director, Local Government Directorate : Audit Commission
Prior to joining the Audit Commission in 2000 to assist in developing their inspection service, Ian held various senior posts in local government. He spent 18 years in education & cultural services with a range of authorities including London boroughs, unitary councils & districts. His last post was as Head of Continuing Education & Cultural services in Wokingham. In this post he was responsible for the libraries, youth & leisure services as well as all services provided on a contracted basis to schools. From 2000 to 2004 Ian had various roles in the London Region, culminating as the Head of Local Government co-ordinating audit & inspection policy implementation across the 33 boroughs and the GLA group. He also led four corporate assessments & a range of corporate governance inspections. During this period he also spent some time on secondment to the Office of the Deputy Prime Minister. Since 2004, Ian has had a national role initially overseeing the delivery of CPA & the development of new performance assessment framework for local government & other best value authorities. In April 2005 he was appointed to the post of Director of Local Government Performance & Improvement & leads on the Audit Commission’s programme of work in this sector.
- 10:20 : Philip Oliver - Group Marketing Director : Fujitsu Services
Philip Oliver is Group Marketing Director of Fujitsu Services & a non executive Director of the Crown Prosecution Service. He joined Fujitsu Services in 2004 with the remit to help shape the direction of the company in Europe, lead the brand/reputation programme & drive demand generation for the Business Units. Before working at Fujitsu, Philip was vice president of strategy for IBM Global Services Worldwide & prior to that Director of Marketing for IBM Global Services in EMEA. Philip held a variety of sales, project management, business management, & marketing positions in IBM & BT earlier in his career.
- 09:30 : Bernard Marr - Chief Executive & Director of Research : The Advanced Performance Institute
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A1: Creating Strategy From Stakeholder Desires & Needs
Running time: 11:30 - 12:30
In order to develop the right outcomes for the future, there has to be an understanding of past & present performance. Who are the organisation’s customers, what service does it deliver, what are the national & local issues, what are the organisation’s priorities, who does it need to satisfy that they are performing effectively & how?
Speakers- Andrew Milner - Partner : KPMG
- Omkar Chana - : KPMG
- Richard Paton - Associate Director : KPMG
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A2: CSR ’07 & Its Impact On PSAs
Running time: 11:30 - 12:30
The Comprehensive Spending Review ’07 heralded radical change to the framework for Public Service Agreements (PSAs). Organisations throughout the public sector are facing much tougher times, yet the expectation from their customers and funders is of continued improvements in performance. Cost cutting alone is not good enough. Improving performance while increasing efficiency is one of the most complex transformations any organisation can face, but, there are some proven disciplines that can make this complexity manageable and understandable
Speakers- Alan Matthews - Managing Consultant, Business Consultancy : Fujitsu Services
- Nick Woodward - Government Partner, Business Transformation Group : Fujitsu Services
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A3: Regular Review Of The Performance Management Framework
Running time: 11:30 - 12:30
Is the organisation’s performance management framework strategic & does it support organisational performance or hinder it? Once in place, organisations can’t just afford to sit back on their laurels.....what can be done when the system no longer remains 'fit for purpose'?
Speakers- Alan Edmond - UK Sales Director : Actuate UK Ltd
- James Twigg - UK Product Engineer : Actuate UK Ltd
- Julian Hynd - Director Change & Strategy : National Savings & Investments
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A4: Appraisals Process & Performance Measurement
Running time: 11:30 - 12:30
Understand the link between personal objectives & corporate objectives by ensuring that the personal goal setting process is aligned to the overall corporate aims of an organisation. Create an individual performance management process that supports the needs of the organisation & encourages the correct behaviours from the workforce, whilst being challenging & supportive.
Speakers- Grant Crow - Managing Director UK : StepStone
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B1: Developing The Culture For Creating A High Performing Organisation: Embedding Performance Management
Running time: 13:30 - 14:30
To drive through effective performance management the people at the top of an organisation have to be champions of the framework. Effective leaders presenting a clear vision & acting as role models are essential to the implementation processes. These champions are the catalysts to creating a culture of continuous improvement and a 'can do, will do' attitude that makes high performance simply 'the way we do things here'.
Speakers- Bernard Marr - Chief Executive & Director of Research : The Advanced Performance Institute
Bernard Marr, chief executive & director of research at the Advanced Performance Institute (API), is a globally recognised authority & best-selling author on performance management. In this capacity he regularly advises leading companies, public sector organizations & governments across the world, which makes him an acclaimed keynote speaker, researcher, consultant & teacher. Bernard Marr is acknowledged by the CEO Journal as one of today’s leading business brains. Previously, he held influential positions at the University of Cambridge & at Cranfield School of Management. He has produced a number of influential books (including ‘Strategic Performance Management' ISBN-13: 978-0750663922) & over 200 reports, studies & articles on performance management related topics. Bernard Marr can be contacted via e-mail at bernard.marr@ap-institute.com.
- Bernard Marr - Chief Executive & Director of Research : The Advanced Performance Institute
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B2: Closing the Engagement Gap: Effective Internal Communication Strategy
Running time: 13:30 - 14:30
How can an organisation ensure its workforce is aligned to its vision? Highly engaged employees ultimately impact on the performance of an organisation. Essential to this is communication by creating ways to promote performance management & high performance achieved, through a variety of communication vehicles, reinforcing the emphasis on high performance.
Speakers- Peter Kilgour - Managing Director : Towers Perrin
- Dr Stephen Young - Principal Consultant : Towers Perrin
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B3: Developing The Performance Management Framework
Running time: 13:30 - 14:30
From the vast array of Performance Management Frameworks available, how can an organisation ensure that the framework selected reflects its key components & current circumstances. Ensuring a framework is 'fit for purpose' & is able to adapt over time to incorporate new initiatives is of paramount importance.
Speakers- Anne Deering - Vice President : AT Kearney Ltd
- Simon Parkes - Director Finance, Planning and Performance : Treasury Solicitors Department
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B4: Fitting Roles To Organisation Objectives – Right Skills, Right People, Right Resources
Running time: 13:30 - 14:30
Success in achieving an organisation’s priorities is dependent on the workforce being equipped to deliver the service to achieve the desired outcomes? How can an organisation go about assessing this, & bridging the knowledge & skills gap?
Speakers- Jonathan Coyle - Director : Turner & Townsend
- Jonathan Poore - Director : Turner & Townsend
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C1: Implications Of The New Comprehensive Area Assessments
Running time: 15:00 - 16:00
2009 sees the change to CAAs from CPAs, a change that will need to be reflected in the way in which councils & a raft of potential stakeholder groups formulate their strategies to deliver the desired outcomes for local people
Speakers- Dr Robert Mackie - Visiting Research Fellow : Queen Margaret University
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C2: Designing Performance Targets & Indicators
Running time: 15:00 - 16:00
Understanding the critical business processes to achieve indicators that are relevant to an organisation’s audience & which focus on priorities in performance is essential. Although an onerous task, organisations will be able to assign indicators to each business process enabling higher performance to be achieved as areas of opportunities are identified.
Speakers- Matt Quinn - Marketing : Altius Consulting Ltd
- Shailan Chudasama - : Microsoft Ltd
- Tony Crowhurst - PerformancePoint Product Manager : Microsoft Ltd
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C3: Avoiding Dysfunctional Consequences
Running time: 15:00 - 16:00
Performance management systems can lead to dysfunctional consequences in the public sector. Even with the best of intentions, the same mistakes are made time & time again. Understand why things go wrong to help reduce future mistakes by examining some of the underlying reasons for this dysfunctionality.
Speakers- Andrew Coleman - Managing Director : SOLACE Enterprises
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P2: Plenary 2
Running time: 16:00 - 16:30
Expert panel and Q&A.
Speakers- Alan Matthews - Managing Consultant, Business Consultancy : Fujitsu Services
- Bernard Marr - Chief Executive & Director of Research : The Advanced Performance Institute
Bernard Marr, chief executive & director of research at the Advanced Performance Institute (API), is a globally recognised authority & best-selling author on performance management. In this capacity he regularly advises leading companies, public sector organizations & governments across the world, which makes him an acclaimed keynote speaker, researcher, consultant & teacher. Bernard Marr is acknowledged by the CEO Journal as one of today’s leading business brains. Previously, he held influential positions at the University of Cambridge & at Cranfield School of Management. He has produced a number of influential books (including ‘Strategic Performance Management' ISBN-13: 978-0750663922) & over 200 reports, studies & articles on performance management related topics. Bernard Marr can be contacted via e-mail at bernard.marr@ap-institute.com.
- Diane French - Performance Measurement Network Manager : The National Audit Office
*Agenda, speakers & timetable subject to change or alteration.
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