Public Service People Management 2005
Glasgow SECC 1st / 2nd Feb 2005
Agenda - Day 1
- Stream A - Managing Change: The People Factor Taking any organisation from good to great inevitably involves huge change for all its people. This change strategy must be properly planned, skilfully managed, clearly communicated & ultimately successful.
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A1: Conflict Resolution
Running time: 13:30 - 14:45
Enabling a measured & effective response to change - by both organisations & individuals – will be crucial in achieving planned improvements in public service efficiency. What steps can be taken to avoid, or, at worst, reduce conflict.
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A2: Leadership & Succession Planning
Running time: 15:15 - 16:30
What is leadership? Where are tomorrow's leaders to be found? It is crucial, at all levels, to identify & develop tomorrow's leaders, & to support, sustain & empower those leaders who are already in position.
- Stream B - Partnership: Partnering For Success Public services will increasingly depend on effective partnerships (Joint Future etc) across public, private & voluntary/community organisations. In sharing people, skills expertise & resources, these partnerships can deliver huge benefits.
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B1: Building Trust Between Partner Organisations
Running time: 13:30 - 14:45
Programmes such as Joint Future are increasingly bringing together diverse parts of the Scottish public sector. To form effective & efficient partnerships, it is vital to develop & maintain mutual trust. How is this achieved?
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B2: Shared 'Back Office' Functions
Running time: 15:15 - 16:30
Making the best use of resources may mean combining/sharing many 'back office' functions; with an unusual mix of 'partners'. How will this work & are there any 'untouchable' areas? * 'Back Office' functions include finance, HR, IT, procurement, legal, FM, travel services, marketing & communications.
- Stream C - Positively Diverse: Enriching Organisations Presenting a multi-level approach to the whole question of diversity, from a basic overview of emplyment law, to the implementation of an effective diversity strategy, this stream demonstrates the benefits to both service provider & client of a richly diverse organisational culture.
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C1: Diversity In Action
Running time: 13:30 - 14:45
Practical case studies demonstrating the benefits to service delivery of a diverse workforce.
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C2: Employment Opportunities For Disabled Employees
Running time: 15:15 - 16:30
Beyond the legal requirements, what more can be done to ensure potential & existing staff with disabilities play a full & active role within public service organisations? What are the financial implications of customising training & facilities? Would greater understanding of the broad range of disabilities (whether mental or physical) be helpful to management & staff? How do organisations support existing staff re-classified as disabled?
- Stream D - Public Service: The Employer Of Choice The intense competition for employees with the appropriate skills, aptitude & attitude will only increase as the demographic time bomb ticks down. Promoting the richness & diversity of opportunity & challenge that is offered by public service is vital in attracting its 'fair share' of the available market & retaining the staff it already values.
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D1: Attendance Management
Running time: 13:30 - 14:45
Staff absenteeism costs Public Sector organisations £700 per employee each year. In some Scottish Public Sector organisations, absence levels are 20% higher than the UK Public Sector average & almost double that of the private sector. This session will focus on the strategies, ideas & initiatives which can helpe develop a culture of 'presenteeism' within the public sector.
- Stream E - Innovation: The Fear Factor Ever heard the phrase 'Never do anything for the first time'? Individuals & organisations can often be at risk of blame when they innovate - or fail to innovate. The traditional approach within many public sector organisations has been to minimise risk & the cost of failure. There has been little examination of how to operate successfully outside this zone whilst balancing risk & cost of failure.
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E1: Creating A Performance Management Culture
Running time: 15:15 - 16:30
What has to be done to create a willingness to accept this as an essential part of effective working? How do we measure staff productivity? Is the public sector slow to adopt effective performance management methods? Which lessons can be learned from the private sector?
- LS: Employment Law: Readdressing Rules & Reality
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LS1: Stress Law Legal Seminar
Running time: 13:30 - 14:15
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LS2: Faith, Race & Language Legal Seminar
Running time: 15:15 - 16:00
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Plenary Programme
Running time: 09:30 - 12:30
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09:30 - Chair: Zoe Van Zwanenberg - Chief Executive: Scottish Leadership Foundation
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09:35 - Colin Mair - Chief Executive of the Improvement Service for Scottish Local Government
Managing Change: The People Factor -
09:55 - Mark Butler - Director of Human Resources for the Scottish Executive Health Department
Public Service: The Employer Of Choice -
10:15 - David Strang - Chief Constable Dumfries & Galloway & President of the Association Of Chief Police Officers Scotland (ACPOS).
Positively Diverse: Enriching Organisations -
10:35 - Questions & Answers: Panel
- 10:45 - 11:15: Refreshments In Main Expo Area
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11:15 - Tavish Scott MSP - Deputy Minister for Public Services Reform
Keynote Address -
11:35 - Grahame Smith - Deputy General Secretary of the Scottish Trades Union Congress (STUC)
Partnership: Partnering For Success -
11:55 - Zoe Van Zwanenberg - Chief Executive: Scottish Leadership Foundation
Innovation: The Fear Factor -
12:15 - Questions & Answers: Panel
- 12:30 - 13:30: Lunch in main expo area
Agenda - Day 2
- Stream A - Managing Change: The People Factor Taking any organisation from good to great inevitably involves huge change for all its people. This change strategy must be properly planned, skilfully managed, clearly communicated & ultimately successful.
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A3: Scottish Devolution: Politics & Policy
Running time: 09:00 - 10:15
An examination of the changing context in which policy decisions - whether in Westminster or Holyrood - are made. Why & how does this affect individual public servants & overall workplace practice throughout Scotland.
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A4: Incremental Change: Small Steps To Success
Running time: 10:45 - 12:00
Does change automatically mean 'throwing out the baby with the bath water' in sweeping reform programmes? Can success be achieved more effectively by a large number of continuous small scale improvements?
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A5: Transforming Performance Through Learning
Running time: 13:30 - 14:45
The session will explore the ways in which learning & enhancement of organisational performance can be linked. It will begin with an exploration of some ideas relating to workplace based learning, assignment work & the linkages between them & achievement of organisational objectives. This will progress to a practical exemplar of this in action in the public sector. Finally, there will be some discussion of strategic thinking and how it can translate into action and results.
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A6: Accelerating The Move To HR Self-Service
Running time: 14:45 - 16:00
Developing HR self-service solutions can be fraught with risk, delay & disappointed ambitions. Much of this is because the endpoint is not clearly understood early enough in the project. This session will outline - from the perspective of HR - a fresh approach to delivering (faster, and with less risk) a ‘self-service’ that is embraced by your organisation, & delivers the efficiencies you are looking for.
- Stream B - Partnership: Partnering For Success Public services will increasingly depend on effective partnerships (Joint Future etc) across public, private & voluntary/community organisations. In sharing people, skills expertise & resources, these partnerships can deliver huge benefits.
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B3: Developing Client Relationship Skills
Running time: 09:00 - 10:15
Enhanced 'consumer' expectations present a new set of challenges for all organisations engaging with the public. What are the skills frontline public servants need to improve their working relationship with their ultimate 'partners' - the service user?
- Stream C - Positively Diverse: Enriching Organisations Presenting a multi-level approach to the whole question of diversity, from a basic overview of emplyment law, to the implementation of an effective diversity strategy, this stream demonstrates the benefits to both service provider & client of a richly diverse organisational culture.
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C3: Improving Resource & Service Delivery Through Diversity
Running time: 09:00 - 10:15
How does one reflect the diversity of one’s client base in one’s workforce to achieve effective delivery of improved services & ensure a more responsive approach to changing requirements?
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C4: Age Neutrality
Running time: 10:45 - 12:00
Experts claim public service organisations must “completely revise their approach to diversity” in readiness for age legislation to be introduced in 2006. All employment policies will have to be viewed through the so-called age lens, with a mindset of ability: not age. This session will explain how real age diversity – employing a mixture of different age groups - brings substantial benefits
- Stream D - Public Service: The Employer Of Choice The intense competition for employees with the appropriate skills, aptitude & attitude will only increase as the demographic time bomb ticks down. Promoting the richness & diversity of opportunity & challenge that is offered by public service is vital in attracting its 'fair share' of the available market & retaining the staff it already values.
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D5: Developing Organisations: Self Sufficiency
Running time: 10:45 - 12:00
A comprehensive assessment of internal review & self-auditing processes - together with an insight into a new skills transfer programme being piloted across Scotland.
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D2: Supporting Staff With Care Responsibilities
Running time: 13:00 - 14:15
The benefits – to both the individual, the organisation & society as a whole - of employer support for staff with care responsibilities & commitments.
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D4: Identifying Skills Gaps
Running time: 13:00 - 14:15
This workshop will cover identifying skills gaps in your organisation - the why, how….and what to do about it once you've found them. The session will be interactive to facilitate the sharing of best practice in this area and will address the options for promoting learning to fill those skills gaps.
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D3: Reducing Stress in The Workplace
Running time: 14:45 - 16:00
Public servants operate in the so-called ‘Premiership Of Pressure’ – occupying, as they do, the six most stressful jobs in the country. With employers facing new responsibilities to properly support staff they know are vulnerable to stress related illness, what are the options for a fresh approach to this increasingly important issue.
- Stream E - Innovation: The Fear Factor Ever heard the phrase 'Never do anything for the first time'? Individuals & organisations can often be at risk of blame when they innovate - or fail to innovate. The traditional approach within many public sector organisations has been to minimise risk & the cost of failure. There has been little examination of how to operate successfully outside this zone whilst balancing risk & cost of failure.
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E2: Tackling The Fear Factor
Running time: 09:00 - 10:15
Individuals – particularly those used to a ‘take no risks’ culture – can often be wary of additional workplace freedoms. How can they be reassured that a new spirit of organisational innovation will not lead to a greater risk of individual blame?
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E3: Innovation In Recruitment
Running time: 10:45 - 12:00
Traditional recruitment focuses on extensive & often near monopoly use of press advertising. Are there other means of ensuring that vacancies are communicated to the right target candidate market, whilst operating within the rules, costs & timings constraints?
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E4: The Options Appraisal Process
Running time: 13:00 - 14:15
Before starting any new project, it is crucial that management & staff formulate a series of options to determine their planned course of action.
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E5: Workplace Fraud
Running time: 14:45 - 16:00
Fraud is estimated to cost the UK Public Sector some £10 billion each year. In addition to dealing with external fraud (from suppliers & citizens) how can organisations both recognise & react to internal fraud – from their own employees?
- LS: Employment Law: Readdressing Rules & Reality
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LS3: Making Workplace Relationships Work
Running time: 09:30 - 10:15
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LS4: Gender & Sexuality
Running time: 10:45 - 11:30
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LS5: Age & Disability
Running time: 13:00 - 13:45
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LS6: Disciplinary Procedures
Running time: 14:45 - 15:30
*Agenda, speakers & timetable subject to change or alteration.
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