Public Service People Management 2006
Glasgow SECC 31st Jan / 1st Feb 2006
Agenda - Day 1
- Change: Evolution Or Revolution? "The only constant is change" - The challenge for all public servants is to make those changes, be they incremental or giant leaps, which will result in the agreed efficiencies within the mandated timescales. Here we explore the differing drivers for greater efficiency from all parts of the public sector & address the differences & commonalities of approach to change.
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A1: Leadership & Succession Planning
Running time: 10:00 - 11:15
In the era of performance targets, effective talent management is no longer a 'nice to have' within the public sector. In this session, we will describe the public sector leadership imperative & share the practical lessons of experience gained through implementing results-focused talent management programmes.
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A2: How Do You Achieve The Culture You Want?
Running time: 11:45 - 13:00
Cultural change involves changing mindset - the basic values, norms and beliefs throughout your organisation. Through experiential learning, this session will demonstrate how to radically improve your organisation's culture. Using live drama-based public sector case studies, this exciting workshop will show you how - by appealing to people's emotions - you can challenge attitudes & behaviours.
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A3: HR As A Strategic Business Partner
Running time: 14:15 - 15:30
This is a hot topic for all HR Professionals interested in the future of HR in the Public Sector. This lively session will explore the realities of partnering, past, current & future trends & be brought to life by an illustrative case study from the Public Sector & an interactive discussion with a panel of experts.
- Working Together: People In Effective Organisations Effectively working across the traditional boundaries of public/private/voluntary sectors is widely accepted as the way in which public services of the future will be delivered. This stream will demonstrate efficient organisation of people, skills, expertise & resources in a multi-agency environment, thus delivering the desired improvements in service standards & productivity. It will also address the importance of successful internal partnerships - embracing departments, management & staff in your own organisation.
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B1: People At The Centre Of Improving Services
Running time: 11:45 - 13:00
Valuable insights into communicating, influencing & enabling people to work together to develop new ways of thinking, acting & working together.
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B2: Maximising Employee Potential: The Power Of Potential Management
Running time: 14:15 - 15:30
The key to effective management is understanding how to make relationships work: understanding the behaviours which can build effective relationships & the skills which influence & motivate others. Equally important, is ensuring staff are fairly rewarded for the work that they do. In this session, the focus is on staff motivation through effective management and reward (including a look at equal pay issues.
- Diversity Beyond box-ticking & meeting organisational targets, what is the value of diversity programmes? Embedding best practice is key to realising the huge potential benefits of creating & maintaining a richly diverse organisational culture. How to achieve this? What is the role of emotional intelligence in freeing the potential of a diverse workforce?
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C1: Essential Employment Law for 2006
Running time: 11:45 - 13:00
This session will look at legal developments anticipated during the coming year & the consequences for HR practitioners. It will cover important cases due to be decided by various courts, the recently unveiled Work & Families Bill, changes due to affect TUPE & the practical implications of the new age discrimination regime, due to take effect in October 2006.
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C2: The Gaelic Language Act: Your Role In Delivering Scotland's Diversity Dividend
Running time: 14:15 - 15:30
THIS SESSION IS RESCHEDULED FOR PSPM 2007.
- Innovation & Creativity Does the risk-averse culture of public service stifle innovation? Or are our public services subject to initiative overload to such an extent that there is little time for original thinking at anything but policy level? Where is the balance between freedom of action & accountability & what has to change to enable innovation at all levels to flourish, whilst still maintaining a sensible risk management strategy? 'Think the unthinkable' may well be the strap line for this stream!
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D1: Innovation In Online Recruitment
Running time: 11:45 - 13:00
One million Scots jobseekers (25% of the entire adult population) use the Internet each year to look for new employment. The Internet has become a mainstream option for recruitment. Jobseekers want to look for a job at a time that suits them & advertisers are realizing the cost benefits of recruiting online. Are you tapping into this growing market?
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D2: Outsourcing: Revolution Or Risky Business ?
Running time: 14:15 - 15:30
Outsourcing payroll has been a growing trend - but what are the risks? What about access to data, integrating HR & management reporting? Is it really possible to reduce costs & increase efficiency? Why do some organisations bring services back in-house or switch providers? This session will outline the risks & benefits & present case studies from Scottish Public Services.
- Skills, Learning & Career Development Lifelong learning issues are of increasingly crucial concern to employers & employees alike (some 63% of UK workers believe they urgently need to upgrade their skills). This stream focuses on the immediate & long-term challenges & opportunities for development.
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E1: Career Management - Whose Job Is It Anyway ?
Running time: 11:45 - 13:00
In these times of continuous change, organisational restructuring & uncertainty, how can organisations align & engage their people with the future needs of the business? This session will explore practical strategies for collaborative career management - optimising the benefits for both individuals & organisations.
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E2: Learning Anew: Where Is Leadership & Professional Development Heading?
Running time: 14:15 - 15:30
This session draws on a major study of strategic learning initiatives in the public & private sectors. It presents the what, why & how of schemes that successfully enable continuous workplace learning.
- Supporting Staff As the battle for talent becomes increasingly fierce, it is crucial that public service organisations retain their well-earned reputation as employers of choice. Beyond the provision of a regular pay packet, what methods can be introduced & developed to nurture the welfare, well-being & feel good factor of public service employees?
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F1: Tapping Into Technology – The Home Computing Initiative
Running time: 11:45 - 13:00
This session will provide a first hand insight from a Scottish public sector organisation of the successful introduction of its first HCI Scheme. You will learn about the key challenges involved in financing, planning & implementation; protecting your employees & your organisation; & understand the ongoing support implications.
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F2: Healthy Staff = Healthy Organisations
Running time: 14:15 - 15:30
Implementing a positive, long-term commitment to the well-being of your workforce can result in reduced absenteeism, increased productivity & lower staff turnover. This session will discuss how investing in the health of your employees can make a real difference to the well-being of your organisation & also its cost effectiveness.
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P1: Plenary Session
Running time: 10:00 - 11:15
What are the biggest challenges facing Scotland's public service people management community in the next decade? A specially-selected Panel debate the issues in this interactive session. DELEGATES ARE INVITED TO PRE-REGISTER THEIR QUESTIONS FOR THE PANEL OF SPEAKERS IN THIS SESSION - QUESTIONS SHOULD BE EMAILED TO THE PSPM CONFERENCE DIRECTOR AT achadwick@pspltd.org
Agenda - Day 2
- Change: Evolution Or Revolution? "The only constant is change" - The challenge for all public servants is to make those changes, be they incremental or giant leaps, which will result in the agreed efficiencies within the mandated timescales. Here we explore the differing drivers for greater efficiency from all parts of the public sector & address the differences & commonalities of approach to change.
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A4: Overcoming Management Paralysis
Running time: 09:45 - 10:45
Operational managers are under pressure to secure optimum performance from team members, & can usually readily identify areas of under-performance. Tackling that phenomenon is not so easy: because of a lack of understanding of the extent to which the law permits active formal performance management, & because of fear of the increasingly assertive employee base. This session will review techniques which organisations can introduce to support operational managers in conducting performance management exercises safely & effectively.
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A5: Are Today's High Performers Tomorrow's Potential?
Running time: 11:15 - 12:15
What is 'Potential'? How do we recognise & develop it? Potential in the workplace needs to be clearly defined, easily understood, readily recognised & acted on. This interactive workshop will demystify 'Potential' & present practical ways to help your organisation obtain maximum value from its investment in people.
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A6: Service Delivery: The Change Management Challenge For HR Professionals
Running time: 13:30 - 14:30
In December 2005, the First Minister told 150 public sector chief executives of his vision for radical change in service delivery. Change on this scale, never before achieved, is an extra-ordinary challenge for HR professionals. What capacities, capabilities & technical expertise will we need to deliver these outcomes effectively & sustainably?.
- Working Together: People In Effective Organisations Effectively working across the traditional boundaries of public/private/voluntary sectors is widely accepted as the way in which public services of the future will be delivered. This stream will demonstrate efficient organisation of people, skills, expertise & resources in a multi-agency environment, thus delivering the desired improvements in service standards & productivity. It will also address the importance of successful internal partnerships - embracing departments, management & staff in your own organisation.
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B3: Shared Services: How Can Scottish Public Services Achieve More For Less?
Running time: 09:45 - 10:45
With the focus of efficiency in Government coupled with increasing pressures for more & better services to the citizen, public services are facing a dilemma. How can both objectives be realistically achieved? This session focuses on practical lessons learned from the Public & Private sectors & will examine how Shared Services can, when implemented appropriately, enable the achievement of efficient & customer-focused service provision.
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B4: Taking Pride In Efficiency
Running time: 11:15 - 12:15
How to successfully gain staff 'buy in' for efficiency processes.
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B5: The Voluntary Sector As Public Service Partners
Running time: 13:30 - 14:30
The voluntary sector in Scotland believes that – with its sharp focus on social purpose – it can bring added value to the provision of public services. Most voluntary organisations would argue that the attitude they would most appreciate from the public sector would be one of 'sympathetic professionalism'; treating the sector as an independent provider on a private sector analogy. Can learning more about each other’s organisational culture & personnel practices enable the public & voluntary sectors to further develop co-delivery of public services?
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B6: Collaborative Leadership
Running time: 13:30 - 14:30
Exploring the tensions & requirements of leading in complex collaboratives. This session will use some case examples to explore these issues.
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B7: Drumming Up Business
Running time: 15:00 - 16:00
Say goodbye to stress - & hello to team working with an African beat - by joining in the interactive drumming activity at this special finale to PSPM 2006, co-ordinated by Glasgow-based Chief Suleman Chebe. An opportunity to return to work with a spring in your step!
- Diversity Beyond box-ticking & meeting organisational targets, what is the value of diversity programmes? Embedding best practice is key to realising the huge potential benefits of creating & maintaining a richly diverse organisational culture. How to achieve this? What is the role of emotional intelligence in freeing the potential of a diverse workforce?
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C3: Improving Service Delivery Through Disability Equality Training
Running time: 09:45 - 10:45
Too many organisations think that improving services for disabled people is just about making physical adjustments to premises. But research finds that positive staff attitude has the greatest impact on a disabled person's experience of a service. Disability equality training for staff can make them even more confident when interacting with disabled people.
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C4: Are You Ready For Age Neutrality ?
Running time: 11:15 - 12:15
Age discrimination is due to come into effect in October 2006 & employers need to be sure that they are ready. This session will identify the key issues & likely problem areas & will cover the impact on recruitment & selection; service related pay & benefits; retirement ages & the duty to consider employment after retirement age.
- Innovation & Creativity Does the risk-averse culture of public service stifle innovation? Or are our public services subject to initiative overload to such an extent that there is little time for original thinking at anything but policy level? Where is the balance between freedom of action & accountability & what has to change to enable innovation at all levels to flourish, whilst still maintaining a sensible risk management strategy? 'Think the unthinkable' may well be the strap line for this stream!
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D3: The Benefits Of Director Leadership On Health & Safety
Running time: 09:45 - 10:45
The Health & Safety Executive considers it essential for directors & public sector equivalents to provide an active lead for health & safety, arguing that this is necessary for effective health & safety management & culture. This session will outline case studies on organisations (public & private) that have benefited from director leadership & CHaSPI, a tool recommended by HSE as a measure of performance & to enable benchmarking.
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D4: People Management & Technology - Delivering The Business Benefits Through E-HR
Running time: 11:15 - 12:15
The public sector is increasingly turning to technology to reduce operational costs & improve service quality around people management. This session will present case studies, outline the opportunities for delivering business benefits & review the latest technology development in the field.
- Skills, Learning & Career Development Lifelong learning issues are of increasingly crucial concern to employers & employees alike (some 63% of UK workers believe they urgently need to upgrade their skills). This stream focuses on the immediate & long-term challenges & opportunities for development.
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E3: The Need For Transformational Leadership Behaviours & Skills In The Public Sector
Running time: 09:45 - 10:45
Much has been written about transformation leadership & there is no shortage of resources for organisations wishing to develop the leadership skills of their managers. BUT what is an ‘authentic’ transformational leader, what competencies do they possess, how can we measure them & why should we bother? This session will examine some of the benefits to the Public Sector of developing transformational leaders.
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E4: Tutor Led E-Learning
Running time: 13:30 - 14:30
Experience has taught us that in order to maximise the use of e-learning products, candidates require formal skills recognition. Tutor Led E-learning to mentor and guide candidates to successful certification. Whilst providing a great return on investment for organisations, the Tutor Led E-learning approach ensures that the time & effort submitted by the individual candidate is in line with organisational aims and objectives.
- Supporting Staff As the battle for talent becomes increasingly fierce, it is crucial that public service organisations retain their well-earned reputation as employers of choice. Beyond the provision of a regular pay packet, what methods can be introduced & developed to nurture the welfare, well-being & feel good factor of public service employees?
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F3: Workplace Stress – Prevention Is The Cure
Running time: 11:15 - 12:15
By 2020, stress will be the largest cause of workplace ill health - unless organisations act now. Diagnosing the causes using advances in knowledge & technology will inform workforce development strategies. Removing stressful performance barriers enables staff to become active partners in the provision of high quality public services.
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F4: Workplace Smoking: What Happens Next ?
Running time: 13:30 - 14:30
The Scotland-wide ban on smoking in enclosed public places comes into effect in March 2006. What are the short & long-term challenges ( enforcement / staff disciplinary issues / smoking cessation programmes etc ) for 'people managers' across the public sector? Delegates can hear of the successes - & acknowledged mistakes - of a public sector employer which has already implementated a comprehensive smoke-free policy throughout its estate.
*Agenda, speakers & timetable subject to change or alteration.
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