Public Service People Management 2007
Glasgow SECC 30th / 31st Jan 2007
Agenda - Day 1
- Stream A: Change: The Revolution Is Here The only constant is change' - The challenge for all public servants is to make those changes (increasingly, more in giant leaps, than on an incremental basis) which will result in the agreed efficiencies within the mandated timescales. Here we explore the differing drivers for greater efficiency from all parts of the public sector - delivering ‘more for less’ - & address the differences & commonalities of approach to change.
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A1: Transforming Talking Shops Into Powerhouses: Making The Most Of Collaborative Working
Running time: 12:00 - 13:00
Integrated public service delivery inevitably equates to a greater concentration on partnership working. For many, this means changing working relationships, traditional boundaries, structures & practices. Drawing on a major research study by Hay Group, this session will provide practical insight into the secrets of successful collaborations & how to recognise, recruit & reward current change agents to become future collaborators.
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A2: Employment Law Challenges For 2007 - Delivering Change & Minimising Risk
Running time: 14:15 - 15:15
An innovative session that brings to life the forthcoming key changes in employment law & their potential impact. A lively look at these legal developments, together with guidance on how to achieve objectives & deliver 'change management', whilst addressing the challenges & minimising risk, all within acceptable timescales.
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A3: Relocation & Office Moves: The Change Management Challenges
Running time: 15:40 - 16:30
BBC Scotland - with a long-established national headquarters in the Westend of Glasgow - is aiming for a smooth transition to its new purpose-built HQ in Pacific Quay, on the city waterfront. This session aims to address the 'people dimension' of the change management process & the inherent challenges of not making the move simply a 'lift & shift'.
- Stream B: Working Together: People In Effective Organisations Effectively working across the traditional boundaries of public/private/voluntary sectors is widely accepted as the way in which public services of the future will be delivered. This stream will demonstrate efficient organisation of people, skills, expertise & resources in a multi-agency environment, thus delivering the desired improvements in service standards & productivity. It will also address the importance of successful internal partnerships - embracing departments, management & staff in your own organisation.
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B1: Can Your Managers Prove Their Efforts To Improve Employee Engagement Are Paying Dividends?
Running time: 12:00 - 13:00
Drawing on widespread case study information (drawn from over the last three years) this session will demonstrate how managers have improved engagement in their teams & linked this to improvements in organisational metrics, including reduced absenteeism & staff turnover, improved productivity & increased customer satisfaction.
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B2: Ts & Cs In Multi-Agency Service Delivery
Running time: 15:40 - 16:30
Can acceptable terms & conditions of employment for service workers be sustained in multi-agency service provision?
- Stream C: Diversity Beyond box-ticking & meeting organisational targets, what is the value of diversity programmes? Embedding best practice is key to realising the huge potential benefits of creating & maintaining a richly diverse organisational culture. How to achieve this? What is the role of emotional intelligence in freeing the potential of a diverse workforce?
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C1: Age Discrimination
Running time: 12:00 - 13:00
By 2010, 40% of the workforce will be aged 45 & over. The Employment Equality (Age) Regulations 2006 came into force in October 2006, making discrimination on the grounds of age unlawful. This session aims to provide you with practical guidance on what this really means for your organisation & to help you anticipate the range of employment policies & practices that may be impacted by the new law.
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C2: Mainstreaming Diversity Into ‘Business As Usual’
Running time: 14:15 - 15:15
You may have well-developed policies & equality schemes but it's managers who put policy into practice. How can you ensure your managers truly understand & value diversity & reflect this in their everyday behaviour? In this session, we explore case studies of embedding managing diversity principles into management development programmes as a way of achieving lasting cultural change.
- Stream D: Innovation & Creativity Does the risk-averse culture of public service stifle innovation? Or are our public services subject to initiative overload to such an extent that there is little time for original thinking at anything but policy level? Where is the balance between freedom of action & accountability & what has to change to enable innovation at all levels to flourish, whilst still maintaining a sensible risk management strategy? 'Think the unthinkable' may well be the strap line for this stream!
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D1: Innovation In Recruitment
Running time: 12:00 - 13:00
This session will provide an overview of the latest innovations in the recruitment industry, including but not limited to: The latest uses of technology in recruitment & assessment; Growing trends in alternative approaches to managing recruitment campaigns, such as Recruitment Process Outsourcing; New tools & measures used in recruitment (e.g. online measures of cultural fit). To illustrate the latest innovations, the session will provide a number of case studies to illustrate the pros & cons of the different approaches. These will include West Midlands Police who have been using Web Chats, 'Plod' Casts & 'Behind the Badge' virtual tours to name but a few innovations, in their recruitment practices.
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D2: Human Capital Technology : Giving Managers The Tools To Manage
Running time: 14:15 - 15:15
Many public sector organisations are turning to technology tools such as self-service to automate & improve administrative processes. However, some are already using technology in a more strategic way, to support performance management, staff development & improve people management skills. This session will discuss the latest developments in this area, including some original research & a case study from a leading employer which has its UK HQ in Glasgow.
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D3: Interchange: A New Agenda For The Scottish Public Sector
Running time: 15:40 - 16:30
Cross public sector interchange – involving the temporary exchange of staff - is a desirable concept, but an underused management practice. This session will explore how organisations can increase movement of staff & break down barriers to mutual exchange. Delegates will hear about the Scottish Executive's plans to develop an Interchange Network, designed to facilitate exchange activity. In addition, you will explore options for evaluating the benefits of interchange.
- Stream E: Skills, Learning & Career Development Lifelong learning issues are of increasingly crucial concern to employers & employees alike (some 63% of UK workers believe they urgently need to upgrade their skills). This stream focuses on the immediate & long-term challenges & opportunities for development.
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E1: Raising The Productivity Platform
Running time: 12:00 - 13:00
Productivity is still the most important economic factor to business success. Today we find managers being recruited for their skills, brains & leadership but find themselves being ‘workflowed’ by an overload of emails & meetings. This session provides an opportunity to hear how organisations have delivered an average productivity gain of 23 days per annum, per person, equating to £5.5k per person.
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E2: Words That Change Minds
Running time: 14:15 - 15:15
Would you like to develop a style of communicating with individuals & groups that engages & inspires everyone? Through insightful, fun & thought-provoking exercises you will begin to learn how to identify an individual’s key motivators so that you can construct your language patterns into words that change minds!
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E3: Finding & Using Competences
Running time: 14:15 - 15:15
This session will introduce Skills for Health, explaining the remit of a Sector Skills Council. The Skills for Health competences will be demonstrated. Delegates will learn how to search for competences, & then how to use them for workforce planning & development in support of the NHS Scotland Career Framework.
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E4: The Kaizen Method Of Organisational Improvement
Running time: 15:40 - 16:30
Aberdeenshire Council has received international acclaim for utilising the 'Kaizen' method of engaging teams of employees in concentrated 'blitzes' to identify more efficient ways of working. An opportunity to learn more about this process-focused approach, which recently received The Performance Improvement award from the Association of European Local Authority Chief Executives.
- Stream F: Supporting Staff As the battle for talent becomes increasingly fierce, it is crucial that public service organisations retain their well earned reputation as employers of choice. Beyond the provision of a regular pay packet, what methods can be introduced & developed to nurture the welfare, well-being & feel good factor of public service employees?
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F1: Working For A Healthier Scotland
Running time: 12:00 - 13:00
This session will explore the two-way relationship between health & work & will look the range of measures that employers can put in place in order to maximise the health, safety & well-being of their staff. There will also be an opportunity to take a close look at the new Healthy Working Lives award which is due to be introduced in 2007.
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F2: Work-Life Balance: What Next?
Running time: 14:15 - 15:15
Public service employers have won praise for embracing flexible working & many other work-life balance concepts. An opportunity to reapproach individual & organisational objectives.
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P1: Plenary Conference Session
Running time: 10:00 - 11:30
Key figures focus on what is undoubtedly the ‘hot topic’ of the age – the massive change management challenges presented by the drive for efficiency across Scotland’s public service organisations.
Agenda - Day 2
- Stream A: Change: The Revolution Is Here The only constant is change' - The challenge for all public servants is to make those changes (increasingly, more in giant leaps, than on an incremental basis) which will result in the agreed efficiencies within the mandated timescales. Here we explore the differing drivers for greater efficiency from all parts of the public sector - delivering ‘more for less’ - & address the differences & commonalities of approach to change.
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A4: Does A Leader Need To Be 'Emotionally Intelligent' To Manage Change?
Running time: 10:00 - 11:00
This session investigates the current research around 'Emotional Intelligence' & investigates the claim that by having the ability to monitor one’s own & others’ feelings & emotions, to discriminate among them, & to use this information to guide one’s thinking & actions, the leader is more likely to achieve both business & personal success.
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A5: HR At The Heart Of Shared Services - Soft Solutions Driving Hard Outcomes
Running time: 11:30 - 12:30
Sharing services is a flagship strategy in improving productivity & efficiency across the public sector. But do we see shared services simply as a hardware-based approach? Is it the leadership & change software that holds the real possibilities for step-change performance? Does your HR department have an effective software development capability?
- Stream B: Working Together: People In Effective Organisations Effectively working across the traditional boundaries of public/private/voluntary sectors is widely accepted as the way in which public services of the future will be delivered. This stream will demonstrate efficient organisation of people, skills, expertise & resources in a multi-agency environment, thus delivering the desired improvements in service standards & productivity. It will also address the importance of successful internal partnerships - embracing departments, management & staff in your own organisation.
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B3: From Data To Decisions
Running time: 10:00 - 11:00
HR teams spend inordinate amounts of time plugging data into HR systems, & spend too much time trying to make it meaningful to the organisation thereafter. Providing information to support strategic decision-making is challenging. This session takes the lid off the art of informed decision-making & shows how answering the 'where', 'when', 'how much' & 'who' questions can be simple, timely &, ultimately, within your grasp.
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B4: Outsourcing In The Public Sector - The Impact Of The New TUPE Regulations
Running time: 11:30 - 12:30
This session will review recent changes & developments in the law relating to the transfer of employees in public sector outsourcing arrangements. In particular, it will be looking at the impact of the new TUPE Regulations, pensions changes, the House of Lords decision in Celtec & the vexed problem of retention of employment/secondment.
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B5: Protecting Confidential Information & Data Protection Issues
Running time: 13:45 - 14:45
With informative guidance on how to identify & protect confidential information within the workplace, this session highlights the actions employers should be taking now to best protect their business interests. A closer look too at the Employment Practices Data Protection Code, including useful practical guidance designed to encourage & help employers comply with current data protection requirements.
- Stream C: Diversity Beyond box-ticking & meeting organisational targets, what is the value of diversity programmes? Embedding best practice is key to realising the huge potential benefits of creating & maintaining a richly diverse organisational culture. How to achieve this? What is the role of emotional intelligence in freeing the potential of a diverse workforce?
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C3: Equal Pay - The Future Of Claims
Running time: 10:00 - 11:00
From 2007, public sector employees will be under a duty to promote gender equality in the workplace. Several high profile cases have increased awareness of equal pay in particular, increasing the pressure on employers to close the pay gap. This session provides a clear insight into tackling this complex area of the law.
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C4: Employability: How To Attract & Retain Staff From Unemployed Groups
Running time: 11:30 - 12:30
The publication of the Green Paper: Empowering People To Work, has demonstrated the Government's commitment to increasing economic activity of the working age population. This session explores the needs & motivations of two priority groups, long term unemployed & single parents, based on recent research including: Recruitment, Training & Work-Based Benefits.
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C5: The Gaelic Language Act: Your Role In Delivering Scotland's Diversity Dividend
Running time: 13:45 - 14:45
Bòrd na Gàidhlig is responsible for promoting and developing the use & understanding of Gaelic across Scotland. The Bòrd is required to produce & implement a National Plan for Gaelic, and also produce Guidance on the Preparation of Gaelic Language Plans by public sector bodies. What might these Plans mean for public sector training & recruitment policy?
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C6: Recruiting & Retaining An Ethnically-Representative Workforce
Running time: 13:45 - 14:45
Despite years of implementing race equality policies, the representation of BME (black & minority ethnic) people within the public sector workforce in Scotland is still poor. This session will examine why this is so, & give you the policies, tools & motivation to change your institutional practices & meet your moral, legal & business objectives.
- Stream D: Innovation & Creativity Does the risk-averse culture of public service stifle innovation? Or are our public services subject to initiative overload to such an extent that there is little time for original thinking at anything but policy level? Where is the balance between freedom of action & accountability & what has to change to enable innovation at all levels to flourish, whilst still maintaining a sensible risk management strategy? 'Think the unthinkable' may well be the strap line for this stream!
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D4: Background Checking: The Right Approach
Running time: 10:00 - 11:00
The public sector faces many challenges & issues, both political & financial. Making recruitment mistakes can have serious political repercussions & potentially expensive public backlashes. Ensuring public sector organisations employ the best people, in an open & transparent environment, is crucial to the continued existence of the public services provided.
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D5: Innovation In E-Recruitment
Running time: 11:30 - 12:30
Finding the right e-recruitment solution is about much more than websites & systems - it's about having a clear recruitment strategy for ownership, culture, policies & employer identity. Two public sector case studies illustrate the approach each has taken - the aspirations & challenges which have resulted in each finding a unique candidate & business-focussed solution.
- Stream E: Skills, Learning & Career Development Lifelong learning issues are of increasingly crucial concern to employers & employees alike (some 63% of UK workers believe they urgently need to upgrade their skills). This stream focuses on the immediate & long-term challenges & opportunities for development.
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E5: Improving Organisational Performance – Tools For The Job?
Running time: 10:00 - 11:00
Much has been written about ‘people’ being the most valuable asset to an organisation. But what does this mean? And how can organisations assess the contribution that people make to organisational performance? This session aims to demonstrate how organisations can really commit to this statement by aligning their People Strategy with Business Strategy. It will present an innovative integrated HRD approach that enables sustainable performance improvement at all levels & meets the challenges of the e-government agenda.
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E6: Employee Motivation
Running time: 11:30 - 12:30
The line manager relationship is critical to employee motivation. In this session, the aim is to help delegates understand the instinctive behaviours all managers have, what drives them, & how they impact on employee motivation. The session will identify how the manager is able to move from an instinctive behaviour set to a conscious behaviour set & the impact which that change can have on the organisational culture.
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E7: Talent & Succession Management
Running time: 13:45 - 14:45
This session focuses on the core of Talent & Succession Management - ensuring that organisations have realistic & well-considered succession plans. Topics include: Building a talent warehouse for your organisation; How software can help your processes to work the way they should; How to get up & running as quickly as possible & for the lowest possible cost; Pitfalls to avoid; & Reporting - what's possible with ExecuTRACK.
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E8: Proving The Value Of HRD Investment In Public & Not-For-Profit Organisations
Running time: 13:45 - 14:45
Based on global research, this session explores three key principles which work in sequence to enable public organisations to prove, with confidence, the value of their HRD investment. The principles are: Value founded on stakeholder partnership; Creating linkages to KPI’s; Outside-in evaluation. This is a participative session, with opportunities to discuss principles against practical examples.
- Stream F: Supporting Staff As the battle for talent becomes increasingly fierce, it is crucial that public service organisations retain their well earned reputation as employers of choice. Beyond the provision of a regular pay packet, what methods can be introduced & developed to nurture the welfare, well-being & feel good factor of public service employees?
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F3: The Cost-Effectiveness Of Providing Healthy Workplace Solutions
Running time: 10:00 - 11:00
Corporate healthplans allow employees to claim cash back towards everyday healthcare such as dental, optical, physiotherapy & more. They also allow employers to help meet their duty of care responsibilities. This session provides case study evidence on the cost effectiveness of supporting staff in this way.
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F4: Managing Attendance: Improving Performance
Running time: 11:30 - 12:30
This session will focus on interventions to reduce absence, using case examples including the Royal Mail & Prison Service. The focus will be sustained success, rather than marketing hype. Delegates will be equipped with the knowledge & tools to get better quality, more effective occupational health support for their people.
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F5: Stress At Work
Running time: 13:45 - 14:45
Recent research shows that 97% of organisations agree that failure to manage stress levels is a serious threat to the future health of their employees. This session presents to you the results of annual independent research, including benchmarking data for public service employer organisations. It will also take you through the stress management tools available to organisations, illustrated by customer case studies.
*Agenda, speakers & timetable subject to change or alteration.
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