Public Service People Management 2005
21st / 22nd September
Agenda - Day 1
- A: Change: Evolution Or Revolution? ”The only constant is change” - The Gershon & Lyons reviews are certainly proving that old adage true. The challenge for all public servants is to make those changes, be they incremental or giant leaps, which will result in the agreed efficiencies within the mandated timescales. Here we explore the differing drivers for greater efficiency from all parts of the public sector & address the differences & commonalities of approach to change.
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A1: The Power Of Relationships
Running time: 09:30 - 10:45
Understanding the power of relationships in building & leading successful teams & the impact relationships & communications can have on all stakeholder contact.
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A2: Leadership & Succession Planning
Running time: 11:15 - 12:30
In the era of performance targets, effective talent management is no longer a 'nice to have' within the public sector. In this session we will describe the public sector leadership imperative & share the practical lessons of experience gained through implementing results-focussed talent management programmes.
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A3: How Do You Achieve The Culture You Want?
Running time: 13:30 - 14:45
Cultural change involves changing mindset - the basic values, norms and beliefs throughout your organisation. Through experiential learning this session will demonstrate how to radically improve your organisation's culture. Using live drama-based public sector case studies, this exciting workshop will show you how by appealing to people's emotions you can challenge attitudes & behaviours.
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A4: Information & Consultation - Employment Law Seminar
Running time: 15:15 - 16:00
Addressing issues surrounding information & consultation of employees.
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A5: Successful Change Strategies
Running time: 15:15 - 16:30
You know where you want to be - so how are you going to get there? This session will use case studies/examples from local authorities, the health service & prison service, indicating how change can be achieved through the workforce, using mentoring & training.
- B: Working Together: People In Effective Organisations Effectively working across the traditional boundaries of public/private/voluntary sectors is widely accepted as the way in which public services of the future will be delivered. This stream will demonstrate efficient organisation of people, skills, expertise & resources in a multi-agency environment, thus delivering the desired improvements in service standards & productivity.
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B1: Co-Employment & Temporary Workers (Session For Senior Level Delegates)
Running time: 13:30 - 14:45
Do you know who carries the employment risk for your temporary workers? Do you want responsibility for unfair dismissal and redundancy pay? Would you like your flexible workforce to be entitled to paid maternity/paternity leave, eye tests etc? Key speakers discuss these issues.
- C: Diversity Beyond box-ticking & meeting organisational targets, what is the value of diversity programmes? Embedding best practice is key to realising the huge potential benefits of creating & maintaining a richly diverse organisational culture. How to achieve this? What is the role of emotional intelligence in freeing the potential of a diverse workforce?
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C1: Are You Ready For Age Neutrality? - Employment Law Seminar
Running time: 13:30 - 14:15
An overview of the anticipated shape of the regulations on age discrimination, highlighting the key policies & practices which are likely to be affected, with examples of issues that have arisen in countries where age discrimination rules already apply.
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C2: Promoting Disability Equality In The Public Sector
Running time: 15:15 - 16:30
An interactive session exploring the new duty to promote Disability Equality within the public sector. What are the real barriers disabled people face? How do you create a Disability Equality scheme to tackle discrimination & advance change? A social model challenge benefiting ALL stakeholders.
- D: Innovation & Creativity Does the risk-averse culture of public service stifle innovation? Or are our public services subject to initiative overload to such an extent that there is little time for original thinking at anything but policy level? Where is the balance between freedom of action & accountability & what has to change to enable innovation at all levels to flourish, whilst still maintaining a sensible risk management strategy? ’Think the unthinkable’ may well be the strap line for this stream!
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D1: Innovation In Retention
Running time: 13:30 - 14:45
Both reason & statistics argue that recruitment without retention is HR suicide. Yet many HR functions remain heavily imbalanced towards attraction, recruitment & selection processes. This session presents the case for a more strategic approach to HR via a radical shift in investment & accountability, supported with a psychological understanding of employee commitment & practical experience in the efficient application of tools to accurately diagnose retention issues across the employee lifecycle.
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D2: Human Capital Management: Value-Based HR
Running time: 15:15 - 16:30
Public sector organisations today face increasing pressures to achieve challenging targets, & as a result, invariably have to pay closer attention to the issue of human capital management (‘HCM’). Persuading the right people to join, developing their talent - in order that they perform to their full potential in pursuit of defined objectives - & ensuring they stay, demands skilful management & measurement expertise. The ground-breaking VB-HR™ performance system – a multi-functional tool that evaluates current HCM practice - can be applied in a number of ways to provide a ‘roadmap’ for improvement, as well as helping to devise an effective overall HR strategy &/or evaluating HR functional contribution & HR investment.
- E: Skills, Learning & Career Development Lifelong learning issues are of increasingly crucial concern to employers & employees alike (some 63% of UK workers believe they urgently need to upgrade their skills). The 2005 Skills White Paper & Cabinet-Office led Professional Skills For Government programme bring the subject into sharp focus. This stream focuses on the immediate & long-term challenges & opportunities for development.
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E1: Establishing A Centre For Excellence In Project Management
Running time: 09:30 - 10:45
The session begins by understanding the value of professionalisation of project managers. It continues by addressing the benefit this can bring to your organisation from increased successful delivery of projects and programmes, predictable performance, increased agility & flexibility to highly motivated project managers. The session concludes with a discussion of an approach which can be taken for establishing a centre for excellence for project & programme management.
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E2: E-Learning: The Pitfalls, Benefits & Industry Best Practice
Running time: 11:15 - 12:30
E-learning has arrived & is here to stay. But it hasn't passed by without burning a few fingers. This session will discuss the failings of training to date, the best applications of e-learning, the pitfalls, benefits & best practice from industry, using e-learning to mitigate business risk, making learning compliant with accessibility legislation & bring case studies which demonstrate ROI & real business impact. UFI, the organisation responsible for learndirect, the largest government backed e-learning initiative in the world, will also present their case study, learning strategies & vision for the future of e-learning.
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E3: Learning Anew: Where Is Leadership & Professional Development Heading?
Running time: 13:30 - 14:45
According to recent research, the organisations that take learning most seriously adopt new approaches & commission different sorts of programmes. Do these new modes of learning & sector-wide initiatives mean the days of 'cottage industry'-style training & development are now numbered?
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E4: The Need For Transformational Leadership Behaviours & Skills In The Public Sector
Running time: 15:15 - 16:30
This session looks at the enormous opportunity for leaders at all levels to grow in stature & confidence with a joined up transformational leadership development process. Delegates will hear about the financial and cultural benefits of joined up & experiential development, focusing as much on leadership behaviours as it does skills; why a key official believes that the Public Sector is in great need of more transformational leadership; & from a Public Sector training officer, describing the significant impact of recent leadership development within his organisation.
- F: Supporting Staff As the battle for talent becomes increasingly fierce, it is crucial that public service organisations retain their well-earned reputation as employers of choice. Beyond the provision of a regular pay packet, what methods can be introduced & developed to nurture the welfare, well-being & feelgood factor of public service employees?
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F1: Creativity In Staff Benefits - How To Introduce A Home Computing Initiative (HCI) Scheme
Running time: 13:30 - 14:45
Discover how a HCI Scheme - the fastest growing employee benefit - can add value to your workforce & organisation. This session will explore the business case for a HCI Scheme, define what is involved in setting up a Scheme & provide you with the information required to choose the correct partner to support your roll out.
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F2: Reducing Violence Against Staff
Running time: 15:15 - 16:30
Outlining the NHS Security Management Service (SMS) strategy & how this is being put into action - The role of the SMS & how this is developing to tackle violence across the different areas of the NHS, particularly mental health & learning disabilities - How technology is being used to tackle violence in the NHS.
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P1: PSPM Plenary Session
Running time: 09:30 - 12:30
All-morning Plenary Session, incorporating a distinguished line-up of speakers, each with their own specialist knowledge, experience & personal perspective on the issues to be addressed in the six conference streams (Half hour break - from 10.45am to 11.15am - for refreshments & delegate / exhibitor networking).
Agenda - Day 2
- A: Change: Evolution Or Revolution? ”The only constant is change” - The Gershon & Lyons reviews are certainly proving that old adage true. The challenge for all public servants is to make those changes, be they incremental or giant leaps, which will result in the agreed efficiencies within the mandated timescales. Here we explore the differing drivers for greater efficiency from all parts of the public sector & address the differences & commonalities of approach to change.
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A6: Information & Consultation: Implementing Change, Redundancy & TUPE - Employment Law Seminar For Senior Level Delegates
Running time: 09:30 - 10:15
Addressing issues on information & consultation employment law / TUPE & redundancies.
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A7: Engaging All Your People In Transforming Your Organisation
Running time: 11:15 - 12:30
In 2001, the Inland Revenue defined a new Business Direction and Core Traits (values) in order to set a clear direction for modernisation. Its challenge was then to communicate these critical messages with 80,000 people in numerous locations across the UK in such a way as to gain buy-in & commitment. This session describes the challenges the Inland Revenue faced & the innovative way in which they engaged every one of their people to achieve successful change.
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A8: Strategic HR: Best Practice Benchmarks In Human Resources - An International Perspective
Running time: 15:15 - 16:30
How does HR strategy make a difference? How are HR policies & practices linked to HR outcomes? How does HR drive business performance? What measures & benchmarks can be used to assess the effectiveness of HR provision? This special session draws on the findings of a global survey of human resource practices - the most comprehensive survey of its kind – which examined the people strategies of the world's largest organisations & how they administer their HR functions.
- B: Working Together: People In Effective Organisations Effectively working across the traditional boundaries of public/private/voluntary sectors is widely accepted as the way in which public services of the future will be delivered. This stream will demonstrate efficient organisation of people, skills, expertise & resources in a multi-agency environment, thus delivering the desired improvements in service standards & productivity.
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B2: Breaking The Mould Of Grievance & Disciplinary Management In Public Services
Running time: 09:30 - 10:45
The traditional approach to dispute management is often left in the hands of ill equipped managers. Now a radically new approach is being considered which challenges the traditional wisdom & looks at new way to handle disputes in the public sector.
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B3: Building Trust Between Employer & Employee
Running time: 11:15 - 12:30
Relationships at work can be some of the most complicated & many of us spend over half our waking hours at work. The public services reform agenda presents further challenges, with managing change now a daily part of working life. Getting the employment relationship right is very important, both for employers who need a productive environment & for employees whose expectations are rising. Building trust is a vital part of the equation.
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B4: Interim Management - Case Studies In Transformational Leadership In The Public Sector
Running time: 13:30 - 14:45
In this session, examining the role of interim management in the public sector, delegates will learn about how the interim management market works, how to optimise the use of interim managers & to source them professionally. A major public sector organisation will provide first hand evidence of how - by working with one of the UK’s top interim management providers – it has made transformational change that will bring it benefits for years to come.
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B5: Drive For Change: Working With The Workforce To Deliver Better Public Services
Running time: 15:15 - 16:30
This session will look at how organisations are using a fresh approach to engaging & involving trade unions & staff in change at the sharp end of service delivery. Delegates will learn about the joint initiative between Cabinet Office & the TUC - which hopes to make a difference in the way we engage with the workforce to deliver better public services. Delegates will hear about the experiences of organisations taking part in the initiative & the issues & challenges they have faced. They will also find out how they can access the new Drive for Change toolkit - being launched in autumn 2005.
- C: Diversity Beyond box-ticking & meeting organisational targets, what is the value of diversity programmes? Embedding best practice is key to realising the huge potential benefits of creating & maintaining a richly diverse organisational culture. How to achieve this? What is the role of emotional intelligence in freeing the potential of a diverse workforce?
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C3: Emotional Intelligence
Running time: 09:30 - 10:45
This session explores how emotional intelligence can help people to lead change in their organisations & examines how leaders can employ diversity in creating & implementing change.
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C4: Employment Opportunities For Disabled Staff
Running time: 11:15 - 12:30
Enabling the full participation of disabled people in employment through a culture of diversity & inclusion. Ideas for change & practical applications in the public sector.
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C5: Information - The Key to Empowering Your Disabled Staff
Running time: 13:30 - 14:45
Access to the right information can be a key tool in enabling people with disabilities – many of them your own staff - to stake their rightful claim on society. This session will outline how hundreds of organisations nationwide in the public, private & voluntary sectors use a valuable database to achieve this objective.
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C6: Developments In Disability Law - Employment Law Seminar
Running time: 15:15 - 16:00
This session looks at the definitions of direct & indirect discrimination, harassment, reasonable adjustments & justification & will consider how the Tribunals are interpreting these terms, taking account of recent case law and the Disability Rights Commission’s Code of Practice on Employment and Occupation.
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C7: The Diversity Excellence Model - Integrating Diversity Issues Into The Business
Running time: 15:15 - 16:30
This session will explore how mainstreaming diversity issues is fundamental to effective public service delivery, presenting a framework which is readily understood by everyone, & demonstrating how differential impact can be measured. It will also look at sharing best practice, enabling the public sector to effectively learn from one another.
- D: Innovation & Creativity Does the risk-averse culture of public service stifle innovation? Or are our public services subject to initiative overload to such an extent that there is little time for original thinking at anything but policy level? Where is the balance between freedom of action & accountability & what has to change to enable innovation at all levels to flourish, whilst still maintaining a sensible risk management strategy? ’Think the unthinkable’ may well be the strap line for this stream!
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D3: The Seven Habits In Effective Organisations
Running time: 09:30 - 10:45
As public service organisations seek new & better ways of delivering results, many are using innovative approaches to the key issues of culture, leadership, motivation and productivity. One framework is The Seven Habits of Highly Effective People, based on Stephen Covey's influential book. This session explains how it is being used & describes the experience of specific organisations who have applied this thinking.
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D4: Flexible Rostering! The Win-Win Approach To Reducing Absenteeism
Running time: 11:15 - 12:30
After so much focus on absenteeism, the techniques for dealing with this problem are now well known to most managers - what is less appreciated are the options for positive methods of preventing absenteeism. The intelligent creation of work schedules & facilitating employee interaction via self-service is proven to assist the reduction of absenteeism & the retention of staff. However, this is not just good for staff; implementing the appropriate flexible rosters supported by technology will not only give employees more choice over the hours they work, but will also ensure that the organisation has every hour of every day efficiently resourced.
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D5: Innovation In Recruitment
Running time: 13:30 - 14:45
The perceptions of public sector employers by UK jobseekers (new research) along with a supporting real life case study.
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D6: Leadership Improvement
Running time: 15:15 - 16:30
Surrey & Sussex Strategic Health Authority has engaged over 80 senior managers in an innovative leadership development programme. Participants have an identified & specific service change that they are leading on. Performance coaching has been a key element of the support offered to these leaders. This session describes this work & the differences it is making.
- E: Skills, Learning & Career Development Lifelong learning issues are of increasingly crucial concern to employers & employees alike (some 63% of UK workers believe they urgently need to upgrade their skills). The 2005 Skills White Paper & Cabinet-Office led Professional Skills For Government programme bring the subject into sharp focus. This stream focuses on the immediate & long-term challenges & opportunities for development.
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E5: 21st Century Benefits Of E-Learning
Running time: 09:30 - 10:45
E-Learning has come a long way in the past few years to take its place as one of the 'business as usual' tools in learning & development. This session will case study ways in which e-learning as part of the blend has started to develop real benefits for public sector organisations facing the challenges of 21st century development.
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E6: Cross Sector Action Learning For Leaders: 'Joined Up Learning For Joined Up Government'
Running time: 11:15 - 12:30
Cross Sector Action Learning for Leaders is an initiative set up by 10 Public Sector organisations & run by professional facilitators to use action learning as a leadership development activity across the public sector. This session – interactive, with plenty of opportunity for questions & discussion - will explain the objectives of the initiative, the benefits, participant & organisational views of what has been achieved, issues & challenges and some of the learning about the value of this form of management development.
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E7: Enabling Effective Learning For All
Running time: 13:30 - 14:45
This session acknowledges today’s work environment in public services & the real pressures of delivering training & development effectively. How can you be confident that new staff are effectively trained on the job, experienced staff are accredited & on-going development is in place for you & your whole team? Hear about the wide range of learning & development options that can be easily managed by you & with tangible benefits for everyone involved, whatever stage they may be in their career.
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E8: Developing People Skills
Running time: 15:15 - 16:30
This session will explain some of the opportunities for public sector organisations to work with the Learning & Skills Council (for example, through Apprenticeships). It will also highlight the benefits - for both employers & employees - of investing in workforce training & development.
- F: Supporting Staff As the battle for talent becomes increasingly fierce, it is crucial that public service organisations retain their well-earned reputation as employers of choice. Beyond the provision of a regular pay packet, what methods can be introduced & developed to nurture the welfare, well-being & feelgood factor of public service employees?
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F3: Fit For Work – How Do You Tell?
Running time: 09:30 - 10:45
The main causes of impairment in the workplace are alcohol & drugs – prescribed, over the counter & sometimes illicit (alcohol consumption alone is estimated to cost UK PLC £20 billion per year). Random breath/urine testing can be seen as intrusive but now there is a non-invasive way of looking for impairment in the workplace called Preliminary Impairment Testing. (This method is also used at the roadside by the Police).
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F4: Questions On Stress: Ask The HSE-Led Panel Of Experts
Running time: 11:15 - 12:30
Work-related stress is a cause of high levels of absence in public sector employment. It is a priority to reduce sickness absence resulting from work-related stress, if organisations are to improve productivity & efficiency. Via presentations (Work-related Stress -What Is It All About? / Work-related Stress -What works In Practice?) & a Q&A session with specialist panellists, drawn from across the stress management community, The Health and Safety Executive will be explaining their validated approach to tackling work-related stress - your chance to ask the experts.
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F5: Healthy Staff = Healthy Organisations
Running time: 13:30 - 14:45
Does 'health assurance' replace health insurance in the era of NHS patient choice? How do public service organisations create their own 'integrated health service' & a 'win-win' result for employers & employees? How to move from reactive to preventive healthcare in the workplace. Devising a reward strategy which includes benefits valued by staff should be at the top of any Reward Manager's agenda. This session also allows delegates to find out how a public sector employer did this successfully.
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F6: The Pensions Lottery
Running time: 13:30 - 14:45
The wind of change around employee benefits - especially final salary pension schemes - has become something of a hurricane. This session considers the likelihood of this impacting on the public sector & the areas where it may manifest itself. It also looks at the options available both to those who have responsibilities in this area & Individual members.
*Agenda, speakers & timetable subject to change or alteration.
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