Reorganisation & Shared Services Northern Ireland
Belfast Waterfront Hall, Belfast, 25th April 2007
Agenda
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P1: Plenary
Running time: 09:20 - 10:45
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A1: Procurement Of Shared Services
Running time: 11:15 - 12:30
Legal & strategic issues / revised service arrangements / strategic questions for management / contracting & approvals requirements / performance monitoring.
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A2: Maintaining The Momentum: Delivering The Benefits You Set Out To Achieve
Running time: 11:15 - 12:30
Maintaining the momentum: Ensuring your business understands how the new shared service operation will work is essential to achieving your targets. So after your shared services transformation, how do you ensure the retained organisation can aid shared services delivery, achieve target savings , improve service standards and deliver value?”
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A3: Technology Options
Running time: 11:15 - 12:30
Technology trends / technology options for a service provider / technology options for a service customer / risk & service level issues.
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A4: Finance Transformation: The Role Of Shared Services
Running time: 11:15 - 12:30
This session will examine the important role of finance transformation, a practice the private sector has used to great effect over the last decade. When used effectively & combined with shared services, finance transformation can raise the bar for organisational performance, help reduce costs & improve service levels.
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B1: Building The Business Case
Running time: 13:30 - 14:45
This session will help you understand better the strategic drivers, operational & strategic benefits achievable by moving to shared services. It will also explore some of the strategic options of various operating models based on experience from Central & Local Government. An interactive working session to gain your input & to discuss ways of achieving buy in from senior officers.
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B2: Shared Services As A Vehicle For Customer Centricity
Running time: 13:30 - 14:45
Shared Services are often an effective means to lower costs through technology consolidation. However, there is a growing realisation that the consolidated technology can be leveraged to provide better customer & citizen centric experiences. This session will demonstrate how some, in both corporate & public sectors, have combined consolidated & process improvement in a SOA approach to create substantial sustainable benefits.
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B3: Managing Change & The Workforce
Running time: 13:30 - 14:45
Developing customer management competencies / culture change / turning current operations into shareable services.
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B4: TUPE & All That
Running time: 13:30 - 14:45
Building the new organisation & dealing with the legal implications of dismantling the old business units.
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C1: Transforming Talking Shops Into Powerhouses: Making The Best Of Collaborative Working
Running time: 15:15 - 16:30
What works? What doesn’t? What is right for you?
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C2: Your Questions Answered
Running time: 15:15 - 16:30
Your questions answered: An opportunity to ask some of those burning questions! Capita the UK's largest business process outsourcer, will explore some of the practical considerations of moving to a Shared Services model and answer any questions you may have. Come and hear all about our Centre of Excellence right here in Belfast.
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C3: Human Capital Strategy
Running time: 15:15 - 16:30
How can an organisation design and deliver a transformed workforce capable of enabling the achievement of its strategic mission and goals? What are the processes, skills and behaviours required in the transformed organisation?.
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C4: Leadership & Buy-In
Running time: 15:15 - 16:30
The Learning & Skills Development Agency Northern Ireland (LSDA NI), part of the Learning & Skills network (LSN) in the UK, is a quality improvement agency providing a wide range of strategic support across the education & training sector (statuary, voluntary & community & work-based), including support for leadership & management development. Based on our considerable experience in this area and bearing in mind the changes to the structure of the Further Education sector & the rationalisation of the support for the schools sector & the significant demands it will put on leadership right across the education & training sector, this workshop will highlight the good practice in developing leaders & managers in the education & training sector & identify how the practice could be adapted in other areas of the public sector.
*Agenda, speakers & timetable subject to change or alteration.
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